Privacy Policy

Healing Realm Psychiatry & Wellness, PLLC ("we," "us," "our") is committed to protecting your privacy and the confidentiality of your personal and protected health information (PHI). This Privacy Policy describes how we collect, use, and safeguard information provided through our website, contact forms, and telehealth services.

Information we collect

We may collect personal information you voluntarily provide — including your name, phone number, email address, and any message content — when you fill out our contact form, request a consultation, or otherwise communicate with us. Health information you share with us during clinical care is protected under HIPAA and covered by our Notice of Privacy Practices, which will be provided at intake.

How we use your information

We use your information to respond to your inquiries, schedule appointments, provide clinical care, communicate about your treatment, and comply with applicable laws. We do not sell your information.

HIPAA & telehealth

All clinical telehealth visits are conducted on a secure, HIPAA-compliant video platform. Access to your health information is limited to those who need it to provide your care or support our operations.

SMS communications

If you opt in to text messaging, we will contact you at the number you provide for conversational purposes only. You can reply STOP at any time to opt out, or HELP for assistance. Message and data rates may apply.

Information collected automatically

Like most websites, our hosting and error-monitoring service providers may automatically collect limited technical information when you visit — such as your IP address, browser type, pages viewed, and any errors the site encounters. This information is used only to operate, secure, and improve the website. We do not use it to identify you, and we do not run advertising trackers on this site.

Third-party booking services

Our website links to, and embeds scheduling tools from, third-party booking platforms — Zocdoc, Headway, and Psychology Today. When you book through these services or interact with their embedded widgets, the information you provide is collected by those companies and governed by their own privacy policies. We encourage you to review the privacy policy of any booking platform you use.

Children's privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from them online. We treat adolescents 13 and older as patients only with the involvement and consent of a parent or guardian.

Data security & retention

We use reasonable administrative and technical safeguards to protect the information you share with us, and we keep it only as long as needed to respond to your inquiry, provide care, or meet legal requirements. No method of internet transmission is completely secure, so please avoid including sensitive health details in website messages.

Not medical advice — no emergencies

Content on this website is for informational purposes only and is not medical advice. Please do not use the contact form for urgent matters. If you are experiencing a psychiatric emergency, call 911, go to your nearest Emergency Department, or call or text 988 (Suicide & Crisis Lifeline, available 24/7).

Your choices

You may request to review, correct, or delete personal information we have collected about you outside of a clinical record. To make a request, please contact us at (972) 972-4247.

Changes to this policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date.

Health information created during clinical care is protected under HIPAA and governed by our Notice of Privacy Practices, which is provided at intake and available through the patient portal.